Refund & Cancellation Policy
In rare circumstances, Go Mobile Link Pte Ltd trading as Pure Minutes (“Pure Minutes”) reserves the right to either cancel your order or offer you a different price for the Services. In the event we cancel your order, we will, subject to applicable law and regulation, refund your payment back to you.
Refund shall be made to the same source from which they have originated, after deduction of any cost or expense we incur with regards to such transfer, including without limitation any wire transfer charges, currency exchange charges and/or payment processing charges. Your funds may, at the Company’s sole discretion, be returned to another source to which you are the beneficiary, as long as you provide us with the required documents and information to verify that the account to which the funds were requested to be refunded belongs to you.
You are purchasing minutes using your credit card. Questions or concerns regarding the minutes can be made by email correspondence to and further information can be found our website.
Processing your order:
To comply with anti-money laundering and terrorist financing regulations or any other regulations and to prevent prohibited conduct, all payments and information related to the refund may be verified by the Company. In such case, Pure Minutes may request from you, at its sole discretion, to provide certain documents and information, including without limitation identification documents, copy of your credit card or bank details and/or any other proof required to affect the refund. In case you fail to provide appropriate documents or information, or in case of any doubts as to the authenticity of provided documents and information, Pure Minutes shall be entitled to cease the refund process until you take appropriate measures, as requested.
Notwithstanding the above, Pure Minutes reserves the right to cancel your order without any refund, or decline any refund request, if it suspects that you have or are engaged in, or have in any way been involved in, fraudulent or illegal activity.
The provisions of this refund policy shall apply mutatis mutandis to any return of money already received from you prior to cancellation of your order, from which such costs and expenses shall be deducted.
Refund will be processed without undue delay, and in any event within 14 (fourteen) business days from cancellation of order, subject to the requirements set forth hereinabove, and provided that you do not fail to provide Pure Minutes with any information and/or documentation required in order to process the refund.
You are required to verify your identity. This validation process is to prevent potential fraud. We may require you to provide one or more of the documents hereunder (“Verifying Documents”):
– A copy of photographic ID: This can be in the form of a copy of a Passport, Driver’s License or Residence Permit. Specifically, it is the photograph page of the ID that we require for our verification checks. Please ensure that your name, photograph and signature are visible on the document.
– Credit/Debit Cards: A copy of the front and back of the credit/debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes CC Front has to show the first 6 and last 4 digits of the card, Card Holder name and expiry date (Please cover the middle 6 digits and the 3-digit security code on the back of the card). Upon submission of a credit card statement, please cover the 6 middle digits of the credit card.
– Other documentation: under certain circumstances, we may also request additional documents not included in the list above Notarised documentation: under certain circumstances, we may ask you to provide us with documents, which are authenticated by an appropriate qualified Notary/Solicitor and signed and stamped as proof of legitimacy.
Before requesting a transaction, please ensure the submission of the Verifying Documents with accordance to our demand. In addition, in order to comply with the applicable, Know Your Client processes, and anti-money laundering regulations you may be required to go through additional verification procedures. These procedures may require you to provide us with additional information or documentation prior to releasing funds from your account.
A credit card transfer is applied exclusively upon your deposit amount. Given that numerous credit cards may have contributed funds towards the same deposit amount, each credit card is entitled only to the equal amount that has been transferred by it. Under no circumstances will we return funds that have been deposited by one credit card to another.
Refund Terms & Conditions:
When you open an exchange transaction with Pure Minutes the deposit will be charged with an immediate effect. If you are not satisfied with the Company’s platform, you have the right to apply for a refund of the services.
If you decide to apply for a refund of your purchase, the Company, at its sole discretion may deactivate all logins and memberships.
Before commencing with the refund process, Pure Minutes may request, at its sole discretion, for you to provide us with one or more of the Verifying Documents that are mentioned above.
In case of an approved refund, Pure Minutes shall deduct a fee of 1% of the refund amount, with a minimum refund fee of 30 and a maximum refund fee of 300 .
Please consider that it may take up to five (5) business days for our customer support team to approach your request. Our support team will contact you to confirm your request or to ask for additional information if necessary.
“Cancellation” for the purpose of the Company’s Terms and Conditions and this Refund and Cancellation policy, is a request to cancel a transaction prior to Pure Minutes initiating any activity to promote the transaction.
You acknowledge that transactions are non-cancellable and you cannot change or reverse any transaction – whether completed or pending.
Notwithstanding the above, the Company, in its sole discretion, without any obligation whatsoever, may endeavour to comply with a request from you to cancel a transaction on your Account. Subject to applicable law and regulation, in the event Pure Minutes cancels your Purchase order after having received payment from you with regards to such order, Pure Minutes will refund such funds to you minus any costs or expenses incurred with regards to such refund, including without limitation annoy bank charges, currency exchange charges and/or payment processing charges.
With respect to cancellation of your sale order after having received payment from you, Pure Minutes will credit you with such payment minus applicable transaction costs and expenses. Any return for a cancelled transaction shall be at an exchange rate determined in the Company’s sole reasonable discretion.
If you want to cancel your transaction due to a believe that an unauthorized payment was made using your card or from your account, please contact our Customer Support promptly when you become aware of such occurrence, and we will do our best to assist you with the matter.
If you have any further inquiries, contact our support team via email at Info@pureminutestelecoms.com.